Shipping policy

Shipping & Delivery Policy

Thank you for visiting Zillion Marketplace & Epic Toy Sound (toysandbeats.com). This policy outlines our fulfillment timelines and shipping terms for both digital media downloads and physical collectible merchandise.

1. Digital Products & Audio Downloads

  • Instant Electronic Delivery: All digital goods—including single tracks, beat packs, audio stems, and soundscapes—are delivered electronically immediately after successful checkout.
  • Delivery Method: You will receive an automated order confirmation email containing your direct download links. No physical item will be shipped for digital download purchases.
  • Access Support: If you do not receive your download email within 10 minutes of purchase, please check your spam folder or contact our support team with your order confirmation number.

2. Physical Products (Action Figures, Comics & Dioramas)

  • Order Processing Time: Physical orders are processed and packaged within 1 to 3 business days (Monday – Friday, excluding major holidays).
  • Shipping Carriers: We ship primarily via USPS and UPS to ensure fast and secure transit.
  • Tracking Information: Once your physical package has shipped, you will receive an email confirmation with an active tracking number to monitor your delivery status.
  • Collector Packaging Guarantee: All action figures, graded comics, and 1:12 scale props are packaged with protective bubble wrap, sturdy boxes, and corner protection to ensure items arrive in collector-grade condition.

3. Shipping Rates & Delivery Estimates

  • Domestic Standard Shipping (USA): Typically 3 to 7 business days from dispatch. Shipping fees are calculated in real time at checkout based on weight and destination.
  • Expedited Shipping: Priority and expedited delivery options are available at checkout for faster transit.
  • International Shipping: International delivery times vary by country (typically 7 to 21 business days). Customs duties, taxes, and import fees (if applicable) are the sole responsibility of the customer.

4. Damaged, Lost, or Stolen Packages

  • If your physical package arrives visibly damaged in transit, please take detailed photos of the box and product and email us within 7 business days of delivery.
  • Zillion Marketplace is not responsible for packages marked as delivered by the carrier that are subsequently lost or stolen from a residence, but we will gladly assist you in filing carrier claims where applicable.

Customer Support

For questions about tracking, digital file access, or physical shipments, contact us at:

  • Email: epictoysound@gmail.com
  • Storefront / Hub: Zillion Marketplace LLC / Epic Toy Sound
  • Website: toysandbeats.com