Refund policy
Return & Refund Policy
Thank you for shopping at Zillion Marketplace & Epic Toy Sound (toysandbeats.com). We strive to provide high-quality physical collectibles and original digital audio releases. Please review our return and refund guidelines below.
1. Physical Products (Action Figures, Toys & Collectibles)
- 30-Day Return Window: You have 30 days from the date of delivery to request a return for eligible physical items.
- Condition Requirements: To be eligible for a return, the item must be in its original packaging, unopened, unused, and in the exact condition you received it.
- Damaged or Defective Items: If your order arrives damaged or with a defect, please contact us within 7 business days of delivery with photos of the damaged item and packaging so we can arrange a replacement or refund.
- Return Shipping: Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective item received).
2. Digital Downloads & Media (Audio, Beats, Digital Art)
- Due to the instant nature of digital files, all sales of digital downloads, sample packs, instrumentals, and audio releases are final and non-refundable.
- If you experience technical difficulties downloading or accessing your purchased files, please reach out to our support team and we will assist you immediately.
3. Non-Returnable Items
- Opened/unsealed action figures and collectibles (unless defective from the manufacturer).
- Digital goods and downloadable media.
- Gift cards and promotional/clearance items marked "Final Sale."
4. Refund Process
- Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed back to your original payment method within 5 to 10 business days.
Contact Us
For questions regarding returns, refunds, or damaged orders, reach out to us at:
- Email: epictoysound@gmail.com
- Website: toysandbeats.com